Call Center Spotlight: Joel Castro Garcia

 

Joel is a senior at Fresno State, majoring in Sociology, who is looking to have a career where he can help people who are in need. Joel enjoys spending time with his family and friends. He joined Fresno State Connect in January 2020 as a Call Center representative where he has the opportunity to help people to get access to low-cost internet and assist people in receiving discounted phone services.

 

What do you find most rewarding working for a call center?
What I find most rewarding working at the call center is the people that I work with. Each member at the call center works with you in a positive way which creates a huge impact on how we work and get things done.

Have you learned any new skills by working at a call center, if so, what are they?
Social skills are what I have learned working at the call center. We interact with a variety of people on a daily basis to assist them in their needs. I have learned how important it is to communicate with clients and our supervisors in order to do our job right.

Do you have a favorite quote?
A favorite quote that helps get through everything is “Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.”