Jobs 

Thank you for your interest in DISCOVERe,

The current position we have an opening is for a DISCOVERe Guide:

Summary

At the DISCOVERe Hub, you maintain customers’ trust in the DISCOVERe Hub as the skilled expert, troubleshooting mobile devices. You use problem-solving and people skills to assure DISCOVERe Hub customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide support to customers every day.

Key Qualifications

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

Description

As a Guide, you provide insightful advice and friendly, hands-on technical support to DISCOVERe Hub customers in need. You quickly diagnose device issues on the spot, explaining situations with patience and empathy. After determining what the issue is you quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill the DISCOVERe Hub’s service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

Requirements

• Must be a student
• Have a good demeanor and attitude
• Strong willingness to learn
• Can answer phone calls and provide over the phone support
• Team Player
• Punctual and reliable

If you are interested sent us a short paragraph "about me" and a copy of your resume at: discovere@mail.fresnostate.edu